Refund Policy
This Refund Policy outlines the terms and conditions applicable to cancellations, refunds, and booking modifications made at K Hotel Kigali, located at 23 KG 676 St, Kigali Kigali 00000 Rwanda. By confirming a reservation with us, you agree to comply with the refund terms detailed below.
Full Refund Eligibility
The guest can cancel free of charge until 3 days before arrival.
Non-Refundable Bookings
The guest will be charged the total price of the reservation if they cancel in the 3 days before arrival.
Early Departure Policy
Guests choosing to depart earlier than the confirmed check-out date will not be entitled to a refund for unused nights.
Special Offers & Promotional Rates
Reservations made under promotional, discounted, or special offer rates are non-refundable unless explicitly stated otherwise at the time of booking.
Reservation Date Modifications
Requests to change reservation dates are subject to room availability and prevailing rates. Any applicable difference in tariff or service charges must be borne by the guest.
Non-Refundable Rate Plans
Certain rate plans or packages offered by K Hotel Kigali may be classified as non-refundable regardless of the cancellation timeline. Such conditions will be clearly communicated during the booking process.
Group Booking Refunds
Refund terms for group reservations may differ from individual bookings. Guests are advised to review the signed group agreement or contact the hotel directly for clarification.
Force Majeure Circumstances
In the event of unforeseen circumstances such as natural disasters, government restrictions, pandemics, or other force majeure events, K Hotel Kigali reserves the right to offer credit vouchers, rescheduling options, or alternative solutions instead of direct refunds.
Refund Processing Timeline
Approved refunds are typically processed within 7 to 10 business days. The actual credit time may vary depending on the guest’s payment method, bank, or financial institution.